~9 years in the ServiceNow ecosystem. I build AI agents for end-to-end enterprise delivery. Certified Technical Architect and 3x ServiceNow MVP.
projects
MCP + Claude Code tooling on ServiceNow
Placeholder — connecting Claude Code to ServiceNow instances through MCP servers, so agents can read, build, and test directly against real platform data.
Agentic delivery workflows
Placeholder — orchestrating AI agents across the delivery lifecycle: requirements to stories, stories to configuration, configuration to tested releases.
request.do2023–2026
Placeholder — a ServiceNow blog, retired. Three years of articles on platform architecture and the ecosystem; the writing continues here.
writing
nothing published yet.
experience
AI Delivery Architect
Echelon AIAug 2026 – present- Placeholder — designing agentic delivery pipelines for enterprise ServiceNow programs.
- Placeholder — building internal tooling that lets AI agents own delivery tasks end to end.
- ServiceNow
- Claude
- MCP
- TypeScript
Solution Architect
US bank engagementwinding down, late 2026- Placeholder — solution architecture for a large ServiceNow program at a US bank.
- Placeholder — platform governance, integrations, and delivery oversight.
- ServiceNow
- ITSM
- Integrations
Consultant → Lead Architect
Alparmulti-year arc- Placeholder — grew from consultant to lead architect across dozens of ServiceNow engagements.
- Placeholder — led implementations across ITSM, CSM, FSM, and discovery-heavy environments.
- Placeholder — mentored consultants and shaped delivery practice.
- ServiceNow
- ITSM
- CSM
- FSM
- Discovery
credentials
CTACertified Technical Architect- ServiceNow MVP2024 · 2025 · 2026
- CADCertified Application Developer
CSACertified System Administrator
CIS ×5ITSM, FSM, CSM, Discovery, Event Management
CIS — Data FoundationsImplementation Specialist · CMDB & CSDM
ITIL 4 FoundationAXELOS
Suite ITSM Professional
Suite CSM Professional